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Culturetopia: An Ideal For Every Team, Workgroup or Company |
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Jason Young |
Like any other group of connected people, each business organization has its
own culture. Every company, large or small, has a culture: if you put people
together in any organization for some time, a culture will start to form.
Jason Young |
We can tell a lot about the underlying culture by the way people behave.
Behavior is influenced by our feelings, values, beliefs, ambitions,
training, and knowledge. Behavior is also affected by how much we like and
respect the people we’re working with and working for.
Also, it’s influenced by our attitude to the work itself: whether we see it
as an important contribution to our lives and the lives of others, or as
something we’d rather not be doing.
All of these factors go together in a single concept: company culture.
Culturetopia as I define it, is simply an organizational culture of care and
accountability.
Most people who work for companies are in a traditional command and control
environment. But Culturetopia is not just a theoretical notion. It’s real.
In fact, many companies have some of the cultural attributes I advocate.
It’s just highly unusual to experience them all in one place.
This kind of culture recognizes that company success is delivered by the
people who work in that company, so it makes sense to care for the needs of
those people and, at the same time, hold them accountable for results.
This is the kind of culture where employees get to do work they enjoy and
find satisfying, with people they like and respect. This is the kind of
culture that makes it natural for people to want to make a contribution and
feel empowered to do so. They bring their full talents to the workplace and
they work hard. They derive high levels of satisfaction from their
accomplishments. This all leads to a positive, upward spiral of performance
improvement.
Culturetopia is an ideal every organization should aspire to. However,
Culturetopia doesn't just happen by chance. It is the result of focused,
intentional, and supportive leadership.
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Jason Young has been called a “rare breed” when it
comes to developing leaders and customer service initiatives. As a
former senior-level manager at Southwest Airlines, Jason learned the
value of a successful workplace culture. During his 10-years with the
airline consistently rated No. 1 in customer service and employee
satisfaction, he was a key driver in creating and developing the
company’s innovative training programs for its successful leadership and
customer service culture that have become renowned in the business world
today.
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Jason? |
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